Shipping & Returns

 Shipping from Australia

All goods shipped free worldwide. International orders shipped Express courier. Australia wide shipped with AUSPOST Parcel Post.

Production takes 14 Days. Please also allow up to another week on top of that for delivery of your piece. 

Duties and Taxes
Surface Cast, unfortunately, cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any customs duties, foreign taxes or other fees may be imposed will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties.

Returns
All returned items must be received within 7 days of the customer receiving the delivery with the original receipt enclosed. All international returned items must be received within 10 days of the customer receiving the delivery with the original receipt enclosed.

Order Cancellation & Refund Policy

We understand that plans can change. If you need to cancel your order and work has not yet commenced, you will receive a full refund.

If work has already begun, a partial refund will be issued. This is because significant time and resources — including high-cost materials and custom development — are invested early in the process, especially for bespoke pieces.

If you have any questions about your order status or eligibility for a refund, please contact us as soon as possible.